Activate an issuer company
On the Creation and Activation page is already described how to activate an issuer company after its subscription on the Sign’Stash Portal.
Issuer company status
An issuer company can be in different states during its lifetime in the system:
Registered: state after Sign’Stash subscription and issuer creation.
Active: state in which all associated client services are fully operational.
Suspended: state in which all associated client services are functionally disabled, but respective operators can enter in the backoffice.
Blocked: state in which all associated client services are functionally disabled and respective operators are restricted from entering the backoffice.
Deleted: state in which the issuer is deleted from the backoffice service.
The image below describes the possible state transitions between these states.
The transition from “Active” to “Suspended” is restricted to Issuer operators, and the transition from “Active” to “Blocked” and from “Blocked” to “Deleted” is restricted to Partner and Administrator operators, respectively.
Changing issuer company status
To change an issuer company status, you need to access its detail and click in the chip with the target state.
When transiting from “Blocked” or “Suspended” to “Active”, a new activation e-mail will be sent to the company and its respective operators.