If an operator forgets it backoffice account password or if the new password is not defined within the period limit in the credentials definition link, it is possible to perform a password reset request for a new link.

Forgot password

To perform a password reset request, you can access the login page of the backoffice service and click the “Forgot password?“ hyperlink under the “Login” button.

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You will automatically navigate to the forgot password page, where you need to define your username (i.e e-mail address).

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After successfully perform the password reset request for the inserted e-mail address, you will receive an e-mail with a link to define new credentials.